Privacy Policy

Last Updated: July 12, 2026

Retract Screens ("we", "us", or "our") operates the website located at https://retractscreens.com (the "Site"). We respect your privacy and are committed to protecting the personal data we collect from you.

This Privacy Policy describes how your personal information is collected, used, shared, and protected when you visit the Site, make a purchase, or otherwise interact with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. PERSONAL INFORMATION WE COLLECT

When you interact with our Site, we collect certain types of information to provide and improve our services:

  • Information You Provide Directly:

    • Order & Contact Data: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number.

    • Custom Specifications: We collect specific measurements, dimensions, and product configurations you provide for your custom screen orders.

    • Customer Support: Information you provide when you contact our support team, send an email, or submit an inquiry form.

  • Information Collected Automatically:

    • Device & Log Information: When you visit the Site, we automatically collect details about your device, including your IP address, web browser type, time zone, and language preferences.

    • Cookies and Tracking Technologies: We use cookies, pixels, and beacons to track your activity on our Site, analyze traffic, and remember your preferences/shopping cart items.

2. HOW WE USE YOUR PERSONAL INFORMATION

We use the collected information for various business purposes, including:

  • Fulfilling Orders: Processing your payments, arranging for factory manufacturing of your custom dimensions, and organizing domestic or international shipping.

  • Customer Communication: Sending you order confirmations, tracking numbers, and responding to your DIY measurement or installation inquiries.

  • Fraud Prevention: Screening our orders for potential risk or fraud (in particular, your IP address).

  • Marketing & Advertising: Providing you with targeted advertisements, promotional offers, and newsletters (where you have consented to receive them). You can opt out of marketing emails at any time.

3. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information. We share your data with trusted third-party service providers only to help us operate our business:

  • Shopify: Our store is powered by Shopify. Shopify hosts our e-commerce platform and secures your transactional data. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • Payment Gateways: Your credit card or financial data is securely handled directly by encrypted third-party processors (such as Stripe, PayPal, or Apple Pay). We do not store your credit card numbers on our servers.

  • Shipping & Logistics Carriers: We share your name, shipping address, and phone number with international and local courier services to deliver your heavy-duty packages to your doorstep.

  • Analytics & Advertising Partners: We use tools like Google Analytics and Meta Pixels to help us understand how our customers use the Site and to serve relevant online ads.

4. YOUR GLOBAL PRIVACY RIGHTS

Depending on where you reside (such as the EU/UK under GDPR, California under CCPA, or Australia under the Privacy Act), you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.

  • Right to Correction: You can request that we update or correct any inaccurate or incomplete data.

  • Right to Deletion ("Right to be Forgotten"): You can request that we erase your personal data, subject to certain legal or operational retention requirements (e.g., holding tax/invoice records).

  • Opt-Out of Marketing: You can click the "Unsubscribe" link at the bottom of any marketing email we send to remove yourself from our list.

To exercise any of these rights, please contact us using the information provided below.

5. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our business records (such as tax compliance, warranty verification, and financial auditing) unless and until you ask us to delete this information.

6. SECURITY OF YOUR DATA

The security of your personal information is extremely important to us. We use industry-standard Secure Sockets Layer (SSL) encryption to protect data during transmission. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

7. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect changes to our operational practices or for legal and regulatory reasons. We will notify you of any major changes by posting the new policy on this page with an updated "Last Updated" date.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

  • Email: info@retractscreens.com

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